MTN and DSV do you respect customers?

Got a contract for the R249 uncapped deal. Purchased two of the packages and paid for a month in advance. A courier company driver from DSV came to deliver the parcels. They had a faulty biometrics machine that they couldn't sort out. He ended up leaving with the parcels. Two days later I called because I had not heard anything either from MTN or DSV. They rescheduled delivery, however there was some sort of problem on their side. When they rescheduled, the driver didn't have the correct address, he went to a wrong one. He couldn't deliver because he had a different address to mine and therefore had to reschedule because DSV needed to correct the address. I immediately called DSV, the agent told me that the parcels had actually not left the warehouse and they will reschedule. Between 26 July 2023 and 11 August 2023, I have still not received my parcels.