MTN and DSV Device Delivery Debacle

I have recently performed an upgrade with MTN through SummerMobile, and it was done so successfully. However, it has been 3 weeks awaiting delivery, which is unsuccessful due to DSV and the other two parties memtioned not communicating to ensure that I am able to receive the device using my passport, as my ID was ******. My complaint is with MTN, as they have failed to give DSV permission to use my valid SA passport to accept delivery of the device. MTN does not want to assist me by contacting it’s own internal departments to allow DSV to deliver the device. This is absolutely atrocious as they are all about the sale and debiting my account for payment, instead of sticking to our agreement. This is also not the first horrific experience created by MTN, where there is 0 accountability where a client is assisted telephonically. I just want my device delivered and accepted with my valid SA passport , as per the agreement with MTN, SummerMobile and DSV. MTN service = atrocious DSV service = atrocious