MTN and dissappearing airtime

<p>I am on conttract with MTN and recieve R210 monthly, this month my artime just dissappered with me using it. On the 03rd of July 2017, I then called customenr service to find out what happened.</p> <p> I initially spoke to the lady by the name of Nqobile who said was used on auto updates on the 30th of June 2017 when I new that my phone was set to update with the WiFi only but I just gave a benefit of the doubt and dropped the call to check my settings but only to realised that they are still the same.</p> <p>I then called back and Spoke to Sipho Nala who said his system was down and I Had to drop the call and call again. I called again and spoke to Nomaleti Msibi who said there is a suscription on my phone that charges R5 per day.</p> <p> </p> <p>Since, I was not satisfied with thesese responses, I asked to be reffered to the Manager and I was refferred to Shinnel Chetty, who said my aitime of R210.91 and 240MB of data was used up by the background data of the 30th of June 2017, yet I knew that on the 30th I had data that expired on the 1st of July 2017 whithout finishing it. When I asked her about this she informed that she was logging a request for investigation and I was going to be given a feedback within 48 hours. Until today, no one called me.</p> <p> </p> <p>I then called around 15h00 today (10/07/2017) to make a follow up. I spoke to Lerato Chauke who said they don't call back and the customer has to call in for a follow up. She then informed that there is no response on my query and reminder is being sent for me to be given an urgent feedback.</p> <p> </p> <p> </p> <p>Even today I still wonder what happened to my airtime??</p> <p>- Auto Uppdates while my phone is set to update with WiFI?</p> <p>- R5 Daily suscription while I don't have any?</p> <p>- Background Data while I have data budles available?</p> <p>- If backround data used R210.91 and 224MB of data , which airtime was used for R5 daily suscription?</p> <p> </p> <p>PLease help me out here!</p> <p> </p>