MTN and ****************
<p>I have had an MTN number for over 20 years. I renewed my contract last month and was given 30gigs once off data bundle. My bill claims I owe over R8000 and yet my contract is R900 per month. When I called the call centre the agent hung up and customer service simply send bog standard emails and don't reply to the questions.</p> <p> </p> <p>How do you justify that kind of blatant usury and how do you treat long-term customers?</p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the charges were billed on the invoices dated 2016-04-16 to 2016-06-16 before your line was upgraded on 2016-06-24. We have logged a billing query for investigation reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the charges were billed on the invoices dated 2016-04-16 to 2016-06-16 before your line was upgraded on 2016-06-24. We have logged a billing query for investigation reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
Dear Siphumezo
That still begs the question how on earth you could let my bill run like that! I have never had this problem EVER! How can you justify over R13000 on one account that is normally R800????????? Look at my history & explain how this can ever be considered remotely fair or reasonable?
I am now terrified of using my phone!
Dear Siphumezo
That still begs the question how on earth you could let my bill run like that! I have never had this problem EVER! How can you justify over R13000 on one account that is normally R800????????? Look at my history & explain how this can ever be considered remotely fair or reasonable?
I am now terrified of using my phone!