MTN AND CELL WORLD ARE *********

DON'T TRUST MTN South Africa. WATCH OUT!! December a "nice" lady phones me saying they HAD to revise my contract because data rates are high and they would like to add to my package. I switched the phone to loud speaker, Jeandré was sitting with me. I asked her what is the catch and she said "NO CATCH". Several times said that the phonecall is being recorded too. January came and MTN started charging me R700 pm instead of R500. I phoned 7 different numbers (WHY THE HELL THEY HAVE ALL THESE DIFFERENT SERVICE NUMBERS GOD ONLY KNOWS) without anyone able to figure out what happened. Literally everyone clueless in a different way saying they are "not part of that department". February came and they charged me R700 again. (Note I get 2.3 gig data and have a Samsung A5) I have figured out on my own that a company called Cell World or SA Cell World upgraded my package WITHOUT MY CONSENT. Mtn can't pinpoint who. Everyone person I've phoned at MTN Customer Services has not been able to put me through to the right person and every number given hasn't worked. EVERY NUMBER. No one can answer me as to why it is allowed to "upgrade" someone's package without their consent, why no one can help me change it back as easily as they changed it, why no one can play me that recorded phone call as I'm 100% SURE THEY WERE LYING. I was told going in store won't help because the upgrade was done online but eventually went after 2 months of struggling digitally. In store at MTN Mall@Reds they were all sitting there on their phones chowing gum. I told them my story (for the 100th time) and they told me I must go get - a affidavit from the police - proof of residence - certified copy of my ID and more things. I was like whoa why?? How the hell did someone change my contract just like that but you need all this from me and then you "might" be able to help??? I am here in person what more do you need? Aren't they supposed to have all my documentation there? I DEFINITELY gave it all to them. There I lost my **** and they're attitudes got even stinkier so I left. They didn't want to help without the papers. I couldn't get the necessary documents in time because we moved houses this year and now it's lockdown. Here I am once again phoning people almost crying everytime because I am angry, frustrated and poor. I've lost too much business to pay for something that doesn't benefit me and being an online music teacher with the little students I have left at this stage is ****ing my data. Worst of all, my contract only ends next year and cancelling it will cost a lump some of money. If anyone has any suggestions please let me know. And also, be careful. TRUST NO ONE. Even if they say - they are from your service provider - there will be no extra charge

Just say NO THANK YOU

Thanks MTN South Africa for a SUPER ****TY experience - also how is this not ******* or incriminating? #*********