MTN and Cell Network Contract Upgrade issue

Do not subscribe for a MTN contract upgrade online! You get called by a 3rd party outsourced company called Cell Network, and their service is atrocious!

I took out an upgrade with them online on 04/11/2021. The upgrade was approved, and I was told the device would be delivered within in 7-10 working days. It's 26/11/2021 and I have not received any communication or any device. When I call MTN, they cannot assist you and refer you to Cell Network. I spoke to someone a Cell Network, and the lady (I think Lee or Leah is her name) told me that the person who done my contract no longer works there and the application is now hanging there. I was told I need to start the process from the beginning.

When I asked a MTN store if they could rather upgrade my contract as I wouldn't have to wait so long, they said they cannot touch it as there's already an existing application with Cell Network, and that needs to be cancelled first.

I called Cell Network to ask if they could cancel the application. They said yes they'll do it, but the MTN store came back to me and said it cannot be cancelled.

So, almost a month later, I'm still sitting without an upgrade. NOBODY at Cell Network can seem to assist me by cancelling the application so I can go do the upgrade at a store instead.

Stay away from MTN Cell Network contracts department if you can! Once again, a bunch of *********** fools. I mean how can an approved application just hang there because the person who done the application no longer works there. I'd rather suggest going to a MTN store and taking a contract with MTN directly.