MTN and CCI upgrade awful service and/or ****

26 November: I received a call from someone claiming to be calling ON BEHALF of MTN. At no point was I told that I was actually speaking to a third party provider which MTN must have sold my details to!! Knowing that I've been due for an upgrade for ages, but just too busy to go in store to get a new phone, I signed up for the deal to get a new phone delivered, and stay on a similar contract with 1G of data monthly, etc etc. Was told I had 7 days to cancel, should I change my mind about this upgrade. 29 November: Got an SMS saying I'd been upgraded to a Made for Me S contract ( later found out this is only 350Mb of data montly. Wrong contract!) Never ever received a contract to see or sign. 1 December: Called MTN to cancel the contract - 5 days in to my 7 day cancellation window. That's when I found out I had been upgraded by a third party in cahoots with MTN, but not actually MTN. MTN call centre sheepishly tells me they will email a request to the "other company" to cancel the upgrade and return me to my original contract, but it would take 2 - 72 working hours to process. 3 December: Even though I did not have to, I called CCI to ensure they got notice from MTN to cancel the contract. Am not "showing up on their system". Then told it would take 7 to 10 working days to cancel from their side. 3 December: Courier calls me to arrange delivery of the new phone. Told them I cancelled it, they must return the phone to CCI. MEANWHILE I AM ON A STUPID CONTRACT UPGRADE I NEVER WANTED, WITH LESS DATA THAN I HAD PREVIOUSLY 10 December: Called MTN (3 times) to follow up and enquire about the status - eventually put through to Anna in the retentions department who called CCI (while I was on hold) "to get some answers". She then simply transfers my call to CCI again!!! Have to go through the whole story again. CCI tells me the phone has not been returned to the warehouse by the couriers, so they cannot cancel the contract upgrade, but Lindie has escalated it and will provide feedback. 13 December: No word from either CCI or MTN. Am stuck on this WRONG contract (which I didn't agree to), signed by a third party **********ly posing as MTN.

I have been a loyal MTN customer for over 15 years, and have always been satisfied - I am shocked to have been subjected to such poor customer service! My contract is with MTN, no-one else! I have reference numbers for every call made. Why do I have to do the running around to sort this out? Why is MTN not following up, sorting this out, and providing feedback to me? I just want to go back to my previous state, prior to this "****" upgrade, so that I can go upgrade my contract and get a new phone IN STORE, where I know for sure who I am dealing with!!