1 reviews | Active since Feb 2017
MTN and CCI taking you for a ride
<p>Last year around Black Friday my mother got a call from CCI pretending to be MTN. The caller Jothan Rosenberg (ID 1982) promise her that the phone will be delivered to her home in 3 weeks time. It is the end of February 2017 and still nothing. We went to MTN store in Secunda but they say that they cannot do anything because the upgrade needs to be cancelled from CCI side. Eventually I got hold of CCI and ask them to cancel the upgrade so that we can do it at the MTN store. According to them it was cancelled (Ref No ********** 0) and given to MTN. Again we went to the MTN store in Secunda just to have the same problem of MTN saying that the contract upgrade must be cancelled from CCI side. So who is telling the truth? Also the staff at the MTN store Secunda are doing their work but honestly they really do not care if you are having problems, they just want to give you a phone. This Saturday the 4 March we are going to the MTN store in Secunda again to try to sort this out. I am not holding my breathe. Just so you know MTN my mother is 80 years old and have been a client with your company since the beginning of cellphones in South Africa. Clearly loyalty counts for nothing.</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
I hereby thank MTN for there quick response to the problem. The upgrade was cancelled and we went to MTN Secunda to get a new phone. Now there is a new problem. Because my mother wants a phone that they do not have in stock, the have to order it and will phone here the next Tuesday if it is in. That was 2 weeks ago and still now call, no update, nothing. Are they still waiting for the phone or have they just forgotten about her. Like I say the previous problem was sorted out within a week, so how long will it take to sort out the next problem?
I hereby thank MTN for there quick response to the problem. The upgrade was cancelled and we went to MTN Secunda to get a new phone. Now there is a new problem. Because my mother wants a phone that they do not have in stock, the have to order it and will phone here the next Tuesday if it is in. That was 2 weeks ago and still now call, no update, nothing. Are they still waiting for the phone or have they just forgotten about her. Like I say the previous problem was sorted out within a week, so how long will it take to sort out the next problem?