SN
Sibusiso N
1 reviews | Active since Oct 2015
12 Oct 2015, 13:56
MTN and CALL SURE refuse to replace my device
Hi<br> am sending this on behalf of my mom. during MTN strike she was ******, when she went to MTN they said they will call her after the strike so she can get her ITC NO \***5". they called her after 30 days and give her the ITC NO so she can get a case No. She then called her insurance company\""CALL SURE\"" to claim for a new device\""Samsung S5\"". They said NO cause the claim was older than 30days"
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MTN South Africa's replyOfficial
12 Oct 2015, 16:20Hello mjamara,
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to management team of our insurance division for urgent attention.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to management team of our insurance division for urgent attention.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply12 Oct 2015, 16:20
Official
Hello mjamara,
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to management team of our insurance division for urgent attention.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to management team of our insurance division for urgent attention.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***