MTN and Blue Chip Cellular Customer Service is no existent STAY AWAY!!!!

<p>This is the e-mail I sent to MTN 21st of MAy 2016 - till today no reply.</p> <p>After countless attempts to ge the MTN store called Blue Chip Cellular in the Check Centre in Boanero Park </p> <p>Good morning MTN to do something they ahve done nothign but make promises that never get kept. the bottom line is that I am paying for a phone I do nto have and a sim card I cannot use since February 2016!!!</p> <p> </p> <p>Below is my e-mai I sent to MTN</p> <p> </p> <p>I am writing to you because of exceptionally BAD SERVICE!</p> <p> </p> <p>I took out three contracts (*** / ***), on the 5th of January 2016 with your MTN agency Nita of Blue Chip Cellular in Bonaero Park. We received our phones after waiting more than a week, around the 14th of January 2016. The following morning, after charging our phones overnight, my daughter complained that her Sony Z5 ***), was getting extremely hot and that her phone was not charging at the speeds that Sony said in the documentation.</p> <p> </p> <p>My wife and daughter returned to the MTN shop on the 15th of January, the one we got our contracts and cell phones from, to complain about the excessive heat when charging the phone and the phone not charge at the speeds Sony Claimed. The MTN agent, Nita, informed us that there was no stock for the Z5 available and that we so come back the following week.</p> <p> </p> <p>My wife and daughter returned to the store every day for a week to find out if my daughters ne Z5 has arrived, but each time Nita had another excuse about there being no stoke available. However, after week we told Nita that we were going on holiday for 12 days, and Nita promised my wife and daughter, that she would order her new phone and we could collect it as so as we come home from leave.</p> <p> </p> <p>My wife and daughter returned to the MTN store on the 2nd of February, but Nita the MTN agent had done absolutely nothing about ordering the new phone! Although we were not happy about this and complained, Nita promised us that she would order the replacement phone immediately and call us when it arrived. During all this time her Sony Z5 was still getting exceptional hot while charging and taking well over 12 hours to charge fully.</p> <p> </p> <p>But nothing ever happened and my wife and daughter occasionally popped into the store when they went to Checkers to get bread and milk, and each time we got more excuses from Nita, as to why the replacement phone was not ready. Eventually on the Thursday the 26th of February my daughter notice the screen had cracked while charging overnight. We immediately took it into MTN and Nita could not receive it because she wanted the original box etcetera. So they went home and I went with my daughter to hand the phone in on the 27th of February 2016 – which Nita receive and promised to get a replacement phone immediately!</p> <p> </p> <p>To date even though we have been to that store at least six times, and in the meantime, Nita has resigned. We have heard nothing about my daughter phone from Manette who has promised to take our cause further. Each month I pay for a phone that we do not have and a sim card we cannot use because none of our phones use the same sim card as the Sony Z5.</p> <p> </p> <p>Please can you investigate because I am sure this is not the way MTN treat their loyal customers. I have been an MTN customer since 1994 and have never had such a lot of hassles. </p> <p> </p> <p>Martin De Villiers</p>