BG
Brian G

1 reviews | Active since Dec 2017

19 Nov 2018, 08:47

MTN and associates incompetence

If no stars were allowed I would have given no stars at all. I am not a new complaint to MTN SA which I know is the worst mobile service in SA. After 7 months of back and forth regarding a contract that was a open line with a limit of R1 on the beginning of the contract. MTN decided that they would make it an open line without my consent. Going from being told a limit can't be put on by multiple people and then limits being put on by two consultants over the phone there is major inconsistencies in this contract. I was given over to Mbdcs for no paying, because I am not liable for MTN's mistake. My reference at this establishment was ********** ********** 85. I sent them screenshots of the communication I had with MTN to the queries department, spoke to a lady by the name of Faith. A week later I sent an email to the queries department and ask for feedback regarding what the results were. I thought that this was sorted because this is now more than 6 months after this email was sent (no court date was sent to me to represent myself on this account). This morning I get an email from a collections company, Hammond Pole, saying that I need to pay. It looks like all the companies that deal with MTN are *********** on how to do their jobs. Mbdcs never contacted me after I sent the info to them even with me following up with them. No court date to represent make case, now just given over with the threat of being blacklisted again (Mbdcs also cane with the same approach).

I want correspondence from both MTN as well as Mbdcs on this account. I will not pay, I am willing to fight this because to date no recording has been sent to a store close to me (as was promised multiple times by MTN). MTN will pay for my legals fees because I know I am not liable.

My email address is ********** contact number ********** 248 and id number ********** 036085

0
Replies (1)
MTN South Africa
MTN South Africa's reply20 Nov 2018, 14:30
Official
 Good day 
Thank you for bringing this matter to our attention.  We apologize for the delayed response and for any inconvenience incurred. 
We will investigate and provide you with feedback. 
 Warm Regards 
Sizwe Schoeman Complaints Management team