MTN AND AFRIZON ****MED AND HELD ME HOSTAGE!!!!!!!

I have struggled to get assistance with cancelling a phone contract with terms I didn’t agree to for two months now. Not only did they trick me into taking a phone I didn’t order they added a sim contract that I find myself having to pay for now even thought I returned everything to the shop within the window period. When I contact center I am give a runaround yet no one communicates with me except when they share billing statements.

A consultant I spoke to advised that I go to any nearby MTN store and I did so on Friday (30/08/2024)This was within the window period. When I got to Carnival mall they told me they don’t deal with such issues and I should go to The airport or Mall of Africa. I opted for the Airport and when I got there they just took the phone and told me to call MTN call center again to get the next steps.

I have been trying to contact MTN and Afrizon but I’m just sent from pillar to post yet money is going out from my account. I called yesterday and I was told my account was with legal, Again I was perplexed because I don’t have any service or business with MTN.They debited end of September I had to call and force them to refund me, they did the same again in October but now they are giving me runaround’s!!!!

Just reimburse me and remove me from your system because this is honestly exhausting! I’ve been so patient but now this is all at my detriment! Not only was I given a product I didn’t want now I’m being debited for a product I don’t have.