MTN and ADMYNTEC ****s.. ZERO RATING

I am honestly disappointed in MTN's choices in insurance administration.. I was ****** of my P30 Pro and immediately called mtn to block my device and Sim. I compiled the necessary documents and sent through the claims forms., my claim was approved with in a day. Now for the disappointing part. 3 days after approval, I had to email ADMYNTEC to find out what is the progress with my claim as I was not updated about anything. I was called back told that ADMYNTEC does not have stock of the phone and I was offered a P40 Pro instead as a replacement. I told them that it's fine and to please have it delivered ASAP. It's been 2 weeks now sending them emails with no response. And i called then with borrowed fones to get updates all I get told is that my device is due for delivery today. For a whole 2 weeks getting the same story. After calling On the 21st of December I am told that the courier is having trouble either locating my delivery address or contacting me from the 17th of December. But I have not been emailed nor have I been contacted by MTN, ADMYNTEC nor the courier company. I'm completely fed up. I can not be pay for this horrible service.. I do not see a need to pay for insurance that does not give me pieces of mind and also I don't see a need to pay MTN for a device that I do not have. I blocked my simcard weeks back so why should I pay for bundles that I don't have.. I honestly regret coming to mtn and taking the poor insurance cover.

MTN SA PLEASE INTERVIEN.