MTN an *********** and dysfunctional organisation

I have been struggling with MTN since Feb 2022, and in particular their Rivonia Service centre. Effectively, MTN is dysfunctional organisation with disparate systems and ineffective/disempowered customer service centres. I would question whether their senior management are fit to hold their positions in a publicly listed company.

In Feb of 2022, I cancelled a second line linked to my account, and managed to stop being charged, albeit I could not fully have my line removed from my contract, even after many visits to MTN Rivonia. I subsequently renewed my contract, only to find that the redundant number was subsequently re-instated and money deducted from my account.

This is just one of the many issues, and it took many visits to try and address (most were not logged an none were successful).

I have raised this issue via the MTN ***** line and complaint line and have received no reply (apart from an acknowledgment of reciept). I will be taking up with the ombudsman.

I have been with MTN for 22 years, but have had enough of their incompetence and went in to MTN Rivonia to cancel my account.

I first asked if they could see what was going on with my account, "No sorry we have been migrating out systems". This is a similar reply to a few months back where they said that they could not cancel the line, I would have to speak to MTN directly.

I then asked if the assistant could cancel my account. She tried to phone cancellations but got no reply, she subsequently asked a colleague if he had a different phone number, he suggested that she try emailing them, she rep**** "they do not reply to emails"

I'm just at wits end and have no idea what to do.