MTN an Accomplice to the **** Yello Data

In November 2017, I received a call from a call centre consultant advising me that they are from Yello Data on behalf of MTN and that they are able to provide DATA to MTN customers at preferential fees. I specifically asked the call centre consultant whether the DATA packaged could be capped his reply was “yes”. I then accepted the package and provided my details.

On the 29th of November 2016, the first initial Debit order went off my account at the package value of R 99.00.

On the 22nd of December 2016, The second debit order went off my account at the contract value of R 99.00.

On the 27th of January 2017, the third debit order went off my account, however it was not at the contract value, it was a total of R 494.00, after receiving an sms notifying me that such a debit had gone off my account for Yello Data, I immediately contacted Yello Data’s national contact number and was put through to a consultant. After stating my concern at the amount debited I was informed that I had exceeded the allowable limit, I then expressed my further concern that when I was contacted by Yello Data initially I had specifically enquired in regards to the ability of capping the package, and only was such was affirmed, that I took out the package, I was then told by the consultant that it is my responsibility to read the terms and conditions, however regardless of the terms and conditions I was specifically told I would be able to cap the data. Nonetheless, I then requested a cancellation of the package, as the package and Yello Data’s website specifically states month-to-month, I was then advised by the same said consultant that an additional debit would go off my account of another R494.00, in my discontent to the *********, ******* and immoral context in which I had been manipulated to take out this package, I said “I don’t care” and want the package cancelled, to which the consultant accepted and advised that the contract was cancelled. On the 28th of February 2017, the debit order went off my account of R 494.00.

On the 30th of March 2017, I received an SMS from my bank notifying me that another debit order of R 99.00 went off my account. I immediately contacted Yello Data on their national contact number and informed them that debit orders were still going off my account and that I would like the debit orders cancelled and my R 99.00 returned, I was then informed that the contract has been cancelled and that the debit order was an administrative error and such would be esculated to the billing department and my money returned.

On the 24th of April 2017, the 30th of May 2017, the 30th of June 2017, the 28th of July 2017, and the 31st of August 2017 I have had debit orders going off my account. I have contacted the Yello Data contact centre multiple times telephonically and via email for this issue to be resolved and my money returned to me. I have further contracted the MTN complaints department via email (to no avail without any resolve). I have been assured multiple times since March that the issue has been escalated and that the billing department have been informed of the issue and such refund would take place. I have provided all the requested documents and have ensured that I have met my obligation at every turn. They continue to debit my account without consequence, I believe that after 6 months of such debits being taken off my account such has become intentional and vindictive due to the fact that I have cancelled.

I have attempted to contact MTN who responded by providing me a reference number and have yet to resolve or even communicate back with me further, they are in my opinion just as guilty as the ******** they sell our information off to. I would like now, proof that I have permitted MTN to provide my details to third parties, without such will be approaching the NCC and any other recourse possible.