TN
Tamsanqa N
1 reviews | Active since Feb 2014
09 Nov 2015, 14:04
MTN an Abusive Bully
I have been threatened to have my line disabled due to an outstanding amount, this was caused by mtn. I have been paying extra and still I get abusive messages. I have continously explained that it was caused by mtn on many occasions to mtn staff and no joy there. Visits to mtn stores by me and emails and calls have been sent by mtn staff regarding this issue and still no word from the relevent mtn staff even my pricing went up a month into starting the contract. I am very close to taking mtn to the ombudsman. Mtn will pay attention when we are there.
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MTN South Africa's replyOfficial
10 Nov 2015, 07:58Hello TamiLaz ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records your account has not been up to date since your debit orders came back unpaid for Two consecutive months being on the 25/03/2015 and 25/04/2015. The full amount has never being paid ever since hence the account is still behind.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records your account has not been up to date since your debit orders came back unpaid for Two consecutive months being on the 25/03/2015 and 25/04/2015. The full amount has never being paid ever since hence the account is still behind.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
MTN South Africa's reply10 Nov 2015, 07:58
Official
Hello TamiLaz ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records your account has not been up to date since your debit orders came back unpaid for Two consecutive months being on the 25/03/2015 and 25/04/2015. The full amount has never being paid ever since hence the account is still behind.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records your account has not been up to date since your debit orders came back unpaid for Two consecutive months being on the 25/03/2015 and 25/04/2015. The full amount has never being paid ever since hence the account is still behind.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***