MTN - Ambush Marketing

A MTN call center agent upgraded my 3 contracts under false pretenses. I was assured that my contracts were only being changed in name only, and that there will be no cost implications or material changes to plans. Lo and behold, a week later I get details of huge cost implications and changes to airtime. I am still waiting for MTN to correct this and discipline the agent. Unfortunately, my trust in MTN is gone!