MTN AMANDA KAWULA ( MOBILE ONLINE CONSULTANT ) 5G ROUTER PURCHASE FROM 31/07/2024 NOT REFUNDED TILL TODAY (3 MONTHS LATER)

MTN IS THE WORST NETWORK PROVIDER IVE EVER SEEN IN S.A .I ASKED MY DAD TO PURCHASE A WIFI ROUTER PACKAGE FOR ME WITH MTN : THE CONSULTANT OVER THE PHONE OFFERED MY DAD A 5G ROUTER PLAN FOR R650 ; WHICH TURNED OUT NOT TO WORK AT MY PLACE BECAUSE MTN DOES NOT HAVE THE INFER-STRUCTURE TO WORK IN MY NEIGHBOURHOOD.DESPITE MY DAD SPECIFICALLY TELLING THE CONSULTANT OUR RESIDENTIAL AREA HE SAID THE 5G WILL WORK BUT IT DID NOT .

NOW WE HAD TO TAKE IF BACK TO A MTN STORE BECAUSE IT DOES NOT WORK .MY DAD IMMEDIATELY SENT TO MTN SANDTON ; AFTER WAITING FOR OVER AN HOUR THEY EVENTUALLY HELPED HIM AND TOLD HIM THAT THEY HAVE TO CHARGE HIM R5000 IN ORDER FOR THE WIFI DEVICE TO BE SENT BACK TO MTN SA .

AS IF THAT WAS NOT EVEN INCONVENIENCE FROM MTN ; WHEN MY DAD WAS EXPECTING THE MONEY WE PAID FOR THE ROUTER PACKAGE WILL BE REFUNDED HE WAS CALLED BACK TO MTN SANDTON TO GO SUBMIT HIS DETAILS FOR THE REFUND.THIS HAS BEEN HAPPENING FOR THE PAST 3 MONTHS BY THE WAY !!! I WISH HELLO PETER COULD LET ME SEND ALL THE SCREENSHOTS OF THE EMAILS AND CALLS MY DAD AND I HAVE SENT TO MTN

TO FINALISE ALL OF THIS **** WE’VE BEEN EXPERIENCING FROM MTN SA WE STILL HAVE NOT BEEN REFUNDED R650 THAT WE PAID FOR A ROUTER THAT DID NOT WORK .

I WOULD LOVE TO SPECIFICALLY THANK AMANA KAWULA FOR HER ****ED UP SERVICE FOR CONSTANTLY MAKING US RE-EMAIL OUR PROOF OF PAYMENT TO YOU GUYS AND NEVER GIVING US OUR MONEY BACK