1 reviews | Active since Nov 2016
MTN allows ********** contracts on your name!!! BEWARE!!!
<p>I am VERY upset !!!! I need some answers??? I recieved an sms in Dec 2016 for a debit order from MTN - I was shocked as i have NEVER been an MTN client. I was told at the LA LUCIA STORE that a contract was taken out on my name in OCT 2016, apparently this is the NORM!!! this always happen. EASY FOR YOU TO SAY WHEN ITS NOT YOUR MONEY HUH!!! This was apparently the 2nd debit of my account. This was done Via the MTN call centre in Fairlands Jhb. HOW DID THIS HAPPEN???? Were there NO VERIFICATIONS DONE???? had you done proper checks you will see the person gave you ALL incorrect info as to were i worked.. the address you delivered to was SO different to where i live. Didnt that set of ANY alarm bells for the agent doing this sale ....or was THE SALE more important to MTN?? I DO NOT WANT MY NAME LISTED ON ITC DUE TO THIS....THIS IS YOUR ERROR SO FIX IT!!! I have reversed the debits ...i do not want anyone scoring on a good phone that i am funding, I dont even own a phone that is so expensive. I have NEVER had this issue with CELLC, i am with them for 12 years now. To top it off i tried calling the call centre now (Thats a whole other story-from day one was an issue) but today a Sabela Mbata heard my story then told be to call the ***** number, called them they told me he should have logged this with me ...they put me through held on for 4 minutes then called again was abruptly put through ..held on for another 3 mins....who do you think is paying for these calls??? i want YOU to contact me now...i need this rectified and off my name or else i will go to the Newspapers and ALL sources of the media. My number is ********** -hazel. I have opened a case at the police station.</p> <p>I also want the voice recording of what transpired between this ********** person and the sales agent.</p> <p> </p>
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that i have sent a request through to management at ***** for urgent assistance. You will be contacted as soon as possible.
Regards,
Ishie.
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that i have sent a request through to management at ***** for urgent assistance. You will be contacted as soon as possible.
Regards,
Ishie.
Thank you, all i want ever wanted was to be assisted with this. I will await your contact.
Best regards
Hazel Moodley
Thank you, all i want ever wanted was to be assisted with this. I will await your contact.
Best regards
Hazel Moodley
