MTN allows ***** on my account

<p>In January 2016, I was made aware of a ********** cell phone contract taken out in my name. I immediately contacted MTN and was told to open a case with SAPS and send them a copy of the police affidavit and a certified copy of my ID, which I did with a request to investigate the case and reimburse me for the money debited from my personal bank account.</p> <p> </p> <p>I received an acknowledgement by a Cebesile Nkosi from MTN and told that there would be a turnaround time of 7 days. Nothing happened after 7 days! I have contacted Cebesile, MTN Customer Care and MTN Legal since then, but all I get are automated messages with new reference numbers!!</p> <p> </p> <p>In order to have a cell phone contract and debit my account for the cell phones and the usage, MTN should have requested authorisation from me, as well as proof of identity – neither of these were requested of me or given by me and I don’t know on whose authority MTN was debiting my personal bank account.</p> <p> </p> <p>Since my complaint in January 2016, MTN stopped debiting my account for the ********** contract, but has not come back to me with regards to my case or reimbursed me the thousands of Rands that were taken from my account!</p> <p> </p> <p>I have tried to email them all once again today and all I get are automated messages! I'm inclined to open up a case of theft against MTN!! </p>