MTN ALLOWS *****!

PATHETIC!!!!! NOW YOU ASK FOR A SWORN AFFIDAVIT WITH ID COPY , WHEN IT WAS PROVIDED TO YOU ON 3 FEBRUARY 2016!!!! YOU HAVE ALL THE DOCUMENTATION. YOU HAVE *******LY ALLOWED A THIRD PARTY TO TAKE OUT A NEW CONTRACT AND PROVIDED THEM WITH IPHONES AT OUR CHARGE. YOU HAVE FAILED TO PRODUCE THE DOCUMENTS THAT THE SAPS REQUIRE TO PROCEED WITH ACTION. YOU HAVE FAILED TO REFUND OUR ACCOUNT AND STILL PERSIST IN SENDING MESSAGES THAT, IF THE ACCOUNT IS NOT PAID, THE ACCOUNT WILL BE SUSPENDED! WE STILL CONTINUE TO PAY THIS ACCOUNT. SHOCKING!!!!!

MTN ALLOWS *****!

********** upgrade was done on the 22\10\2015 at the CosmoNet store in Bedford gardens, the ********** upgrade was done by a person known to us. A case of ***** was opened against that individual and the name of the investigating offer and case number was supp**** to MTN ON 16 February 2016 as requested for the refund to be passed. MTN confirmed refund to be passed on 23 March 2016. SAPS has requested copies of the ********** documents completed at MTN and to date NO DOCUMENTS, NO REFUND!!!!

Cutomer service no reply, ***** division no reply, ombudsman no reply!!!!

MTN MISREPRESENTS ITSELF, DOES NOT FOLLOW RICA RWQUIREMENTS IT INSISTS ON. SHOCKING SERVICE. ALLOWS *****.DOES NOT PROTECT ITS CLIENTS!!!!

Official business reply:
Good day Felecia Ventouris,

Thank you for your post.

We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.

May you kindly fax us an affidavit statement and a certified copy of your ID in order for the ***** department to investigate further on the upgrade processed on the 2015-10-22. Please fax the documents to ********** 772.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.

Regards,

Ayanda

REQ: **********

Feleciavent:
PATHETIC!!!!! NOW YOU ASK FOR A SWORN AFFIDAVIT WITH ID COPY , WHEN IT WAS PROVIDED TO YOU ON 3 FEBRUARY 2016!!!! YOU HAVE ALL THE DOCUMENTATION. YOU HAVE *******LY ALLOWED A THIRD PARTY TO TAKE OUT A NEW CONTRACT AND PROVIDED THEM WITH IPHONES AT OUR CHARGE. YOU HAVE FAILED TO PRODUCE THE DOCUMENTS THAT THE SAPS REQUIRE TO PROCEED WITH ACTION. YOU HAVE FAILED TO REFUND OUR ACCOUNT AND STILL PERSIST IN SENDING MESSAGES THAT, IF THE ACCOUNT IS NOT PAID, THE ACCOUNT WILL BE SUSPENDED! WE STILL CONTINUE TO PAY THIS ACCOUNT. SHOCKING!!!!!

10 AUGUST 2016

I HAVE NOW RECEIVED AN SMS THREATENING TO SUSPEND THE SERVICE AGAIN IF PAYMENT IS NOT MADE!!!! I HAVE BEEN PAYING EVERY MONTH WHERE IN FACT MTN OWES US A REFUND AND DOCUMENTS FOR THE ***** CASE.

SHOULD THIS MATTER NOT BE CONCLUDED AND REFUND PASSED, WE WILL HAVE NO ALTERNATIVE TO SUE MTN AND ALL THE EMPLOYEES DEALING WITH THIS MATTER IN THEIR PERSONAL CAPACITY!!

Subject: MTN ALLOWS *****!!! [# ********** 5]
Importance: High

ACCOUNT SUSPENDED!

Unacceptable!!!!!!!!!!!!!!!!!!!

MTN OWES US A CREDIT, MTN ALLOWED *****ULANT UPGRADE ON ACCOUNT, MTN HAS FAILED TO PROVIDE DOCUMENTS FOR SAPS INVESTIGATION AND NOW THE PHONE IS SUSPENDED.

I WILL NOW BE CONTACTING CARTE BLANCHE, PLACING ON TWITTER AND HELLO PETER FOR THE 4TH TIME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!