GK
Garrett K

1 reviews | Active since Aug 2019

03 Jan 2020, 17:24

MTN allowing ********** deductions on customers airtime

Noticed I was getting SMS alerts saying I am subscribed to a service called GameMine.

I had never authorized or agreed to allow this service on my account. However the lady assisting tried to suggest that I did, while later somewhat admitting that customers get duped into signing up for them. She went on further stating that it is not MTN charging accounts, even though it is MTN debiting my airtime on thier behalf. Lets call a spade a spade MTN, this is ***** and is not acceptable. MTN needs to take some responsibility here, rather than the attempted explanation the call centre agent tried to spin. ---------- Reminder: Y'ello. Your Subscription Service to GameMine at R5.00/day will be renewed. This notification occurs weekly. To cancel dial *155#. Visit now http://za.playsocialgames.com ----------

See the below excellent article My Broadband wrote on these so called 'WASP' services. The fact that MTN does not block these by default without a customers express authorization is a slap in the face, opening the door for abuse like this. I highly recommend everyone follow these steps and explicitly blocking these services, even if you are not currently subscribed to any.

https://mybroadband.co.za/news/cellular/275295-stop-your-airtime-from-disappearing-now-block-all-wasps.html

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