MTN Allowed ***** on My Account – Breach of Trust and Contract

I am extremely disgusted with the way MTN has handled the ***** on my account. For the past two weeks, there has been unauthorized activity happening under my name. I reported it immediately, and was reassured that nothing would happen. That was a lie.

A week later, I received a phone contract I DID NOT apply for and a DebiCheck notice I declined — all pushed through by MTN’s third-party upgrade services. This is *****, plain and simple.

How is it possible that someone can access my account, take out a contract, and attempt to debit me without my consent? What does MTN have to say about POPIA? My private, sensitive information has clearly been compromised, and MTN has done nothing to protect me. I am now seriously considering cancelling my contract, because MTN has already breached it by failing to safeguard my personal data. If my information is being abused within their system, what’s stopping it from being used elsewhere?

This is more than just poor service — this is negligence, and a complete lack of accountability. I will not let this go until it is resolved properly. If need be, I will escalate this matter to ICASA and the Information Regulator.

MTN, fix this before more damage is done.