Mtn allowed a simswop without my permission
From 11/1/2016 my cellphone went dead. I visited the shop in Tygervalley Centre 3 times in 3 days to report this, but on 14/1/2016, I discovered that R497000.00 had been ****** from my bank accounts on the internet. A simswop had been made at a Mtn shop in Pretoria witout my knowledge. Mtn failed to protect my information.
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MTN South Africa's replyOfficial
12 Apr 2016, 23:56Hello andsmit,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the ***** department to assist and investigate.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the ***** department to assist and investigate.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
***
MTN South Africa's reply12 Apr 2016, 23:56
Official
Hello andsmit,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the ***** department to assist and investigate.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the ***** department to assist and investigate.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
***