RN
Ruben N
1 reviews | Active since May 2019
24 May 2019, 19:06
MTN ALLOCATING LESS DAYA THAN CONTRACT
I took out a data contract from MTN in November 2017. In January 2019 l found out that l wasn't allocated the correct data from the first month. As per email received from MTN , all they could do is pass " A goodwill credit of 3 months subscription" Is this the best MTN can do when they didn't allocate me with a total of 130 Gb of anytime data?
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MTN South Africa's replyOfficial
27 May 2019, 14:35Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will escalate your query to the relevant department to address your query and provide feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will escalate your query to the relevant department to address your query and provide feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
MTN South Africa's reply27 May 2019, 14:35
Official
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will escalate your query to the relevant department to address your query and provide feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will escalate your query to the relevant department to address your query and provide feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,