MTN alllows ***** and do not investigate it

I wish to report my utter dissatisfaction with your lack of interest to ensure the securing of my personal information. A while back I received an sms requesting my permission to instate a debit order for MTN and contacted your offices to enquire on the way forward, as I did not apply for an MTN account. Your consultant at the contact centre guaranteed me that as long as I did not respond to this sms, the debit order would not be instated, which was a lie.

Last month a debit order deduction of R500 went through from my account to MTN, whereas I STILL DO NOT HAVE AN ACCOUNT WITH MTN. I contacted your offices to get this resolved. The deduction was reversed at my bank, but I was informed that I would be charged a fee for reversing.

On Saturday, another debit order went through for MTN in an even higher amount of R 971.50. If the ********** who did this at MTN change the amount, they again have the opportunity to instate the debit order. WHAT NONSENSE IS THIS....!? I have no business with MTN, so they are no party in this at all and should have NO access to my account. Also, it is completely unacceptable that you do not make means to protect me from future *****, as this is something that should NEVER HAVE HAPPENED ON YOUR SIDE, had your security systems been in place and effective.I have to bear the trouble and cost of getting this resolved every time, whereas you are responsible for this mess.

I demand intervention from your side to ensure that this is not going to happen again.

This will also be reported to ICASA.

I require your urgent response in how you intend to get this matter resolved and how you are going to guarantee that this WILL NEVER happen again.