MTN - Alleged Account Irregularities

Been a loyal MTN customer since 1999, baring a period of 3-4yrs when I had to switch operators as required by my employer. In Dec '19 I returned to MTN. Since then I have attempted to take out data contracts during May - Aug '20 on all the available platforms (web, mobile web and mobile app) without success. The failed attempts in May & Jun '20 culminated in direct communication with MTN, Clearwater Mall branch. No resolution obtained Apparently the administration of my account is on a new system called "iLula" On Tuesday, 28 July 2020, I logged “Query Complaint [#***]”. Having received no reply, I logged “Query Sales/Upgrade [#***]” on 29 July 2020. Having received no reply, I logged “Query Contract Enquiry [#***]” on 30 July 2020. I received a reply citing that restrictions are on my account is due to a failed debit order of Oct '19...when I was not even a MTN customer!!!!! On 30/07/20 I responded insisting on investigation and credit record entries under threat of legal action. Seems this has just been ignored... Some calls and correspondence have followed (latest, 6 Aug '20), but to date still no reply and unresolved.

POOR!!!!