MTN All risk Insurance is apparently Mtn No cover Insurance

Item: MTN South Africa
Rating: 1
Author: Ncamile M

Have being paying insurance(all risk) for more than a year now. My phone got ****** and now they are saying it's my fault that the phone got ****** and they won't cover my phone. I lost valuable stuff on my phone and now I have to deal with insurance that won't deliver what they promised *angry and frustrated*

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

01 Oct 2018, 12:38

Good day Ncamile,

Thank you for your post.

Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.

Kindly note as per our telephone conversation, we will investigate and revert to you.

Warm Regards,

Zanele Mazibuko

Complaints Management team

MTN South Africa's reply01 Oct 2018, 12:38

Official

Good day Ncamile,

Thank you for your post.

Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.

Kindly note as per our telephone conversation, we will investigate and revert to you.

Warm Regards,

Zanele Mazibuko

Complaints Management team

MTN South Africa's replyOfficial

04 Oct 2018, 08:27

Good day Ncamile,

Kindly note that insurance has advised that they have responded directly to you.

Warm Regards,

Zanele Mazibuko

Complaints Management team

MTN South Africa's reply04 Oct 2018, 08:27

Official

Good day Ncamile,

Kindly note that insurance has advised that they have responded directly to you.

Warm Regards,

Zanele Mazibuko

Complaints Management team