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yeshodh S
1 reviews | Active since Dec 2013
07 Jan 2016, 11:31
MTN - all hot air !
I upgraded my contract and asked the consultant if the huawei P8 lite is a dual sim, he said yes the phone can take a nano sim and a micro sim. I said ok please order me a nano sim as i have a micro sim. When i inserted the nano sim the phone didnt detect the sim. I called and spoke to bradley again i told him i was ****ed off with his explaination of the technical details. He suggested i go to the nearest mtn store and purchase the micro sim and which he will refund this was in October 2015 as of yet no refund in my account. I strongly believe i should not have borne the cost but it was MTN that should have paid for a new nano sim.<br> <br> Please advise MTN what your sales consultants are up to !! ??
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MTN South Africa's replyOfficial
08 Jan 2016, 22:52Hello dv8nt,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Mtn direct supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Mtn direct supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply08 Jan 2016, 22:52
Official
Hello dv8nt,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Mtn direct supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Mtn direct supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***