MTN All about you - nothing could be further from the truth

Their misleading payoff line is "All about You". Nothing could be further from the truth. For the past 2 weeks, I have been caught up in MTN's gross inefficiency while simply attempting to get my SIM card reactivated after my phone was ******. I send the following, dismal saga (with daily updates) to MTN Rosebank, MTN Customer Complaints, the MTN IT team, the MTN Marketing Team and today to their CEO and Brand Executive. I have not had a single response to my problem from any of them:

I have now been without access to my MTN contract/network for a 228 hours, no resolve.

Amount of times I’ve been phoned by anyone at MTN since Friday (10 Feb): 0.

SIM has been “open” on MTN’s IT system for 13 days, no resolve.

Number of SIM cards activated: 2, no resolve.

Amounts I’ve had to pay to try and get this solved, 3 SIM (one on pre-paid just so that I can phone in case of emergency) cards at R405.00.

Calls to Service Champions: 9 calls, no resolve.

Calls to MTN Rosebank: 12 calls, no resolve.

Visits to outlets: 11 visits, no resolve.

Timeline for response from ***: 156 hours, no response.

Time elapsed asking marketing team to help: 60 hours, no response.

I've been an MTN contract holder for more than 15 years.