AT
Atholl T
1 reviews | Active since Jul 2011
02 Apr 2015, 10:06
MTN alienating their best customers
I've been a Nashua Mobile client for 15 years (since the days of Plessy Cellular) in that time I've spend well over R200 000 rand with them. MTN bought Nashua a few months ago and today I was cut off because I hit a credit limit that I've never had. The first and only notification that there was a problem is an sms that I got this morning.<br> <br> MTN why exactly did you buy Nashua Mobile if the first thing you were going to do is alienate their best customers?
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MTN South Africa's replyOfficial
17 Apr 2015, 15:00Hello athollt,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We do see that your line was opened for making calls.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We do see that your line was opened for making calls.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply17 Apr 2015, 15:00
Official
Hello athollt,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We do see that your line was opened for making calls.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We do see that your line was opened for making calls.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,