MTN AKA *******

I have a data contract through MTN, where they advised I would be able to recharge with airtime to make calls On several occasions I have tried to register for a once off voice bundle on the MTN portal, however each time I never get the minutes purchased, although I am charged on my contract

Dealing with the MTN customer centre is a total waste of time. The Staff I have dealt with are clueless, and even stating that I was aware of these charges as I would have received a confirmation SMS stating a bundle had been purchased. Your contact centre is pathetic…. Train your staff, each time I phone, they are too busy having conversations with the other agents. Still waiting for a call back from a manger on Friday.

This country is in a sad state due to companies, like MTN, who don’t mind the customer complaints or negative feedback, as 1 or 100000 complaints won’t affect them, and they know nothing will be done to them, over 50k (mostly )negative reviews on Hello peter says it all

I very much doubt MTN will resolve my issue – R700 in charges, where no service was received is small change to MTN.