AR
Archiebald R
1 reviews | Active since Mar 2014
13 Mar 2016, 12:22
MTN AIRTIMES CAN BE A NIGHTMARE!!!
On the 13th of March 2016: I purchased an airtime voucher(still sealed) from a ****a shop in the township and to my surprise, I was unable to load it because it had been used already. I then decided to make contact with the MTN call center(waited roughly 10 minutes before getting an agent on the line) and I was told that the airtime in question had previously been used on the 8th of March 2016 and to someone else! How likely can it be that a sealed airtime still be used, ***** maybe? Can you guys do an investigation on this and get me some proper justifications because I still need my airtime back!!! My MTN reference number is ***
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MTN South Africa's replyOfficial
15 Mar 2016, 21:12Hello ARamutla,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly return the airtime voucher to the store where it was purchased from.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Ref#: ***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly return the airtime voucher to the store where it was purchased from.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Ref#: ***
MTN South Africa's reply15 Mar 2016, 21:12
Official
Hello ARamutla,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly return the airtime voucher to the store where it was purchased from.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Ref#: ***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly return the airtime voucher to the store where it was purchased from.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Ref#: ***