EC
Eugene C
1 reviews | Active since Mar 2015
29 Mar 2015, 12:22
MTN Airtime vs. Data - Please decide!
As a Pay-as-you-go client
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Replies (1)
MTN South Africa's replyOfficial
20 Apr 2015, 10:29Hello Fryingpanman,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please note that yes it is possible to be charged from your airtime while having a data bundle active but that depends on type of bundle you have active.
eg If you have night data active (which only works from 00:00 to 05:59) and you try to access the internet during the daytime you will be billed from your airtime wallet. Or if you have multiple internet sessions open the system will bill from the data bundle and it will also bill from your airtime wallet to secure payment.
What you can do is to check your balances before opening a data session by dialing *141*1# Ok and selecting option 2 that will show you the different data bundle balance that you have on your account.
If you continue to have issues with your data billing please let us know.
Regards
Thabelo
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please note that yes it is possible to be charged from your airtime while having a data bundle active but that depends on type of bundle you have active.
eg If you have night data active (which only works from 00:00 to 05:59) and you try to access the internet during the daytime you will be billed from your airtime wallet. Or if you have multiple internet sessions open the system will bill from the data bundle and it will also bill from your airtime wallet to secure payment.
What you can do is to check your balances before opening a data session by dialing *141*1# Ok and selecting option 2 that will show you the different data bundle balance that you have on your account.
If you continue to have issues with your data billing please let us know.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply20 Apr 2015, 10:29
Official
Hello Fryingpanman,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please note that yes it is possible to be charged from your airtime while having a data bundle active but that depends on type of bundle you have active.
eg If you have night data active (which only works from 00:00 to 05:59) and you try to access the internet during the daytime you will be billed from your airtime wallet. Or if you have multiple internet sessions open the system will bill from the data bundle and it will also bill from your airtime wallet to secure payment.
What you can do is to check your balances before opening a data session by dialing *141*1# Ok and selecting option 2 that will show you the different data bundle balance that you have on your account.
If you continue to have issues with your data billing please let us know.
Regards
Thabelo
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please note that yes it is possible to be charged from your airtime while having a data bundle active but that depends on type of bundle you have active.
eg If you have night data active (which only works from 00:00 to 05:59) and you try to access the internet during the daytime you will be billed from your airtime wallet. Or if you have multiple internet sessions open the system will bill from the data bundle and it will also bill from your airtime wallet to secure payment.
What you can do is to check your balances before opening a data session by dialing *141*1# Ok and selecting option 2 that will show you the different data bundle balance that you have on your account.
If you continue to have issues with your data billing please let us know.
Regards
Thabelo
REQ:***
Best regards,