MTN AIRTIME VANISHING WITHOUT BEING USED.
I topped up my airtime with R220 using cellphone banking, intending to buy 5GB data bundles valid for 1 week. The data bundles cost R199.00. As soon as I finished buying the airtime, I tried to buy the data bundles but was surprised to get a message saying that my money was not enough.
when I checked the balance I realised that it was only R160.19. I do not know what happened to the difference. My airtime has been vanishing mysteriously and I started realizing this in January this year.
I have tried to contact MTN using their online platform for complaints but have not been successful.
Your assistance in this matter will be highly appreciated and could also save many people from such unfair activities.
Regards.
Helpful (0)
Replies (2)0
Replies (2)'s updateReviewer Update
31 May 2018, 18:38I am kindly asking for more information on that. There are things like prime rated services that appear unsolicitedly and I think MTN is responsible for that or their system is being hacked.
What is going to happen to thw airtime I have lost.
I am kindly asking for details like the subscription, service providers, date joined etc.
's update31 May 2018, 18:38
Reviewer Update
I am kindly asking for more information on that. There are things like prime rated services that appear unsolicitedly and I think MTN is responsible for that or their system is being hacked.
What is going to happen to thw airtime I have lost.
I am kindly asking for details like the subscription, service providers, date joined etc.
's updateReviewer Update
31 May 2018, 18:47I feel a relevant independent body could assist with investigations to ascertain who the responsible party is.
's update31 May 2018, 18:47
Reviewer Update
I feel a relevant independent body could assist with investigations to ascertain who the responsible party is.