MTN Airtime that disappeared after loading

9 October 2025 loaded airtime R30 and 1500 mb data using yello buck points. Received confirmation for both and I checked the balance and they were loaded. I used up the data. The next on Friday when I check my balance the airtime was no longer there, the one I loaded using yello buck. I called customer care. They said they will take a look at the issue and call after 24 hours. When I call on Saturday they told me that people who deal with those issues don't work on Saturday. I should call on Monday. I called on Monday three times and all the people I spoke to all say the same thing. Yes they can see i have loaded the airtime but they don't see what happened to it because I haven't made any calls. The last person said the will call me back still nothing 12days later.

People should double check their airtime because they take our airtimes this networking companies without us noticing.