KB
Kim B
1 reviews | Active since May 2012
21 May 2015, 09:50
MTN AIRTIME PURCHASE / TOPUP
On the 24/04/2015 at 19H04 I used the MTN *141*2# USSD facility to purchase airtime of R150.00. The airtime was never credited to my cell number, however debited off my Standard Bank account.<br> <br> I queried this with MTN Corporate Customer Care on the 30/04/2015, and had to email my bank statement so they could investigate, which I did.<br> <br> I did not receive any feedback, and sent another email on the 05/05/2015, to the Call Centre Agent that I initially dealt with. No response.<br> <br> I then sent a general email to customer care, the agent and MTN Corporate Cellular Boksburg. I received a automated response that my query has been \escalated"";but I would appreciated a answer.<br> """
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MTN South Africa's replyOfficial
26 May 2015, 14:35Hello bioclean,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience and the delayed response caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
We do acknowledge your query. The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward. Please however do be advised that the resolution might be delayed due to the National Strike that MTN is currently undergoing.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience and the delayed response caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
We do acknowledge your query. The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward. Please however do be advised that the resolution might be delayed due to the National Strike that MTN is currently undergoing.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
MTN South Africa's reply26 May 2015, 14:35
Official
Hello bioclean,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience and the delayed response caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
We do acknowledge your query. The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward. Please however do be advised that the resolution might be delayed due to the National Strike that MTN is currently undergoing.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience and the delayed response caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
We do acknowledge your query. The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward. Please however do be advised that the resolution might be delayed due to the National Strike that MTN is currently undergoing.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***