MTN Airtime purchase *****

Subject: Airtime purchase ***** Customer care REF Number f19f1ee0-327a-4ef7-9e6f-559f1f7e80f3

I purchase2 bundles of airtime for my mom on my MTN APP, personal number ***, on 6 July round 1445 and 1452 via your airtime purchase to my moms number ***. However only one R200 bundle was credited to her phone via my MTN APP.

Proof of purchase through Paygate, and FNB available.

My FNB account also shows 2 debit amounts of R200.

I have sent numerous communications via emails to various contacts, this issue receives no attention??? MTN Facebook messenger fail to assist and no longer respond???

This is *****!

Please advise how to proceed.

Kurt Gliem ***