AJ
Andisiwe J
1 reviews | Active since Apr 2015
24 Apr 2015, 11:26
MTN airtime nightmare
During the last few weeks I have made several purchases of R60 airtimes. After the 3rd time in a week I started to monitor my usage and I realised that instead of using bundles my phone is using airtime for my internet browsing - while I have plenty of bundles. I have spoken to a number of people on the network and they are also experiencing the same problem of airtime disappearing while no phone calls are made just internet browsing yet they have plenty of data bundles. I would like to add that these are not free bundles. I have attempted to call MTN on their customer care number but there is a voice recording that warns customers of the large volume of calls they are experiencing and as soon as I choose the option of speaking to a consultant the lines goes off.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
07 May 2015, 14:52Hello AndisiweJ,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that when you connect to the internet, your data bundles depletes first and once they are finished, you are then charged from your airtime balance. For a full data balance view, kindly dial *141*1#ok and select option 2 that will show you the different data bundle balance that you have on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that when you connect to the internet, your data bundles depletes first and once they are finished, you are then charged from your airtime balance. For a full data balance view, kindly dial *141*1#ok and select option 2 that will show you the different data bundle balance that you have on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply07 May 2015, 14:52
Official
Hello AndisiweJ,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that when you connect to the internet, your data bundles depletes first and once they are finished, you are then charged from your airtime balance. For a full data balance view, kindly dial *141*1#ok and select option 2 that will show you the different data bundle balance that you have on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that when you connect to the internet, your data bundles depletes first and once they are finished, you are then charged from your airtime balance. For a full data balance view, kindly dial *141*1#ok and select option 2 that will show you the different data bundle balance that you have on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,