MTN airtime inconvenience
<p>have serious issues with this "airtime reserved for data". I had to make an urgent call knowing that I had airtime (and more than 200 MB data), only to get the voice prompt of not having any airtime and that I had to recharge. When I checked my balance, to my amazement my airtime was reserved for data. Then I had to call customer care and wait only to be told I have to deactivate my data and reboot. A person can die because of this *******. It is such an inconvenience! I DO NOT WANT TO RESERVE MY AIRTIME FOR DATA because I always buy data when it gets finished. I have been a loyal Mtn subscriber for over a decade but if his continues I will change networks. I cannot be switching off my phone first in order to make calls. </p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
Kindly note that this enhancement has been developed to indicate to you about the multiple internet sessions running. Please note that at the time the event occurred the internet applications running on your device required more than 200MB to remain active. In such an event, please minimize the number of applications running or turn the flight mode off and on again.
Thank you for bringing this matter to our attention.
Regards
Nompumelelo
REQ: **********
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
Kindly note that this enhancement has been developed to indicate to you about the multiple internet sessions running. Please note that at the time the event occurred the internet applications running on your device required more than 200MB to remain active. In such an event, please minimize the number of applications running or turn the flight mode off and on again.
Thank you for bringing this matter to our attention.
Regards
Nompumelelo
REQ: **********
Best regards,