MM
Martin M
1 reviews | Active since Aug 2012
21 Apr 2015, 18:36
MTN Airtime dissapearing
I have spent close to about R400 worth of MTN prepaid airtime and I have never made a phone call from my phone but my air time disappears every time I recharge my account. I have bought data about a month ago and I still have 1.38Gig of data and yet the data does not get used or deducted.<br> <br> And every time I load airtime, I get spammed by the unnecessary SMS's from MTN telling about subscribing on different options.<br> <br> I want to know how come my airtime always disappears even after I have phoned MTN to find out why is my airtime disappearing and they cannot assist me in resolving this matter.<br>
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Replies (1)
MTN South Africa's replyOfficial
04 May 2015, 13:30Hello CoffeeBean79,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan
Thank you.
Kagiso
REQ:***
Best regards,
MTN South Africa's reply04 May 2015, 13:30
Official
Hello CoffeeBean79,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan
Thank you.
Kagiso
REQ:***
Best regards,