Mtn Airtime disappears
<p>I just bought R30 Mtn airime, connected data, browsed through my WhatsApp messages (but didn't read), and within a minute I was without airtime. I called customer service only to be told I used it on the internet. Strange though, before I connected data I had R1.63, that's what I am left with again. I am not satisfied with the response I received. </p> <p> </p> <p>Please help!</p>
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MTN South Africa's replyOfficial
28 Jul 2016, 13:40Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that an investigation was conducted regarding the recharge done on 2016-07-27 @15:55:37 via FNB. Please take note of the below transactions that transpired with the R30 loaded,
Call to 060431*** on 2016-07-27 @ 15:40:30 charge R 29.33
Call to 060431*** on 2016-07-27 @ 08:19:36 charge R 2.48
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,
MTN South Africa's reply28 Jul 2016, 13:40
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that an investigation was conducted regarding the recharge done on 2016-07-27 @15:55:37 via FNB. Please take note of the below transactions that transpired with the R30 loaded,
Call to 060431*** on 2016-07-27 @ 15:40:30 charge R 29.33
Call to 060431*** on 2016-07-27 @ 08:19:36 charge R 2.48
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,