1 reviews | Active since Apr 2010
MTN AIRTIME DISAPPEARS
<p>Recently I have been experiencing airtime balance issues with MTN. I load airtime but when I check(*141#) it says 0 airtime and I can't even make calls, when I phone their customers service they can see the airtime balance. And they tell me to restart my phone. This is an inconvenience, imagine if I have emergency call to make. At some point I wanted to convert the airtime to data but I couldn't because it disappeared. And after restarting my phone is had less balance because my application such a email receiving used it while I was trying to figure out what was happening.</p>
Good day Thabo
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please kindly note that we has refreshed your number on the network and we are also noticing that there are background apps running on your phone please ensure that you logg off al applications once they are not in use.
We would like to assure you that we are actively working to improve our service levels.
Regards
Angela
REQ:***
Good day Thabo
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please kindly note that we has refreshed your number on the network and we are also noticing that there are background apps running on your phone please ensure that you logg off al applications once they are not in use.
We would like to assure you that we are actively working to improve our service levels.
Regards
Angela
REQ:***