JH
Jacques H
1 reviews | Active since Nov 2018
21 Nov 2018, 13:19
MTN Airtime disappearing
Three times in a row when i load airtime, before i can even purchase bundles my airtime disappears. R200.00 everytime. when i query this with Mtn nobody knows what has happened and uses the excuse that its my internet that uses the airtime if there is no data, All three times my R200.00 has disappeared i have had data. i feel that Mtn is *****ing from the consumers and using data as an excuse. i have loaded R600.00 in the last two days, all disappeared!!!!
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Replies (2)
MTN South Africa's replyOfficial
22 Nov 2018, 07:18Good day Jacques
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We will investigate the matter and provide feedback as soon as possible.
Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We will investigate the matter and provide feedback as soon as possible.
Warm regards, Jessica John Complaints Management Team
Best regards,
MTN South Africa's reply22 Nov 2018, 07:18
Official
Good day Jacques
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We will investigate the matter and provide feedback as soon as possible.
Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We will investigate the matter and provide feedback as soon as possible.
Warm regards, Jessica John Complaints Management Team
Best regards,
MTN South Africa's replyOfficial
22 Nov 2018, 08:51Good day Jacques
Upon investigating I have identified that from the 19-11-2018 to 22-11-2***.68 MB of data was used on the internet.
From the 2803.68 MB some were charged from data bundles that you had, and when your bundles were finished you were charged from airtime.
If you would like to get a copy of your itemized billing you can do so by sending your email address to 30988 and following the prompts.
Warm regards, Jessica John Complaints Management Team
Upon investigating I have identified that from the 19-11-2018 to 22-11-2***.68 MB of data was used on the internet.
From the 2803.68 MB some were charged from data bundles that you had, and when your bundles were finished you were charged from airtime.
If you would like to get a copy of your itemized billing you can do so by sending your email address to 30988 and following the prompts.
Warm regards, Jessica John Complaints Management Team
Best regards,
MTN South Africa's reply22 Nov 2018, 08:51
Official
Good day Jacques
Upon investigating I have identified that from the 19-11-2018 to 22-11-2***.68 MB of data was used on the internet.
From the 2803.68 MB some were charged from data bundles that you had, and when your bundles were finished you were charged from airtime.
If you would like to get a copy of your itemized billing you can do so by sending your email address to 30988 and following the prompts.
Warm regards, Jessica John Complaints Management Team
Upon investigating I have identified that from the 19-11-2018 to 22-11-2***.68 MB of data was used on the internet.
From the 2803.68 MB some were charged from data bundles that you had, and when your bundles were finished you were charged from airtime.
If you would like to get a copy of your itemized billing you can do so by sending your email address to 30988 and following the prompts.
Warm regards, Jessica John Complaints Management Team
Best regards,