1 reviews | Active since Oct 2015
MTN Airtime Disappearing
<p>I had over 200Mb of MTN data bundles which completely dissappeared after I received this message:"Your data bundles has been refreshed". This is very strange as I have never set my phone to Download updates automatically at any point.</p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the disputed usage is on an unbilled invoice, kindly contact customer care once the invoice dated 2016-12-13 is finalized and request for the usage to be investigated.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Ref#:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the disputed usage is on an unbilled invoice, kindly contact customer care once the invoice dated 2016-12-13 is finalized and request for the usage to be investigated.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Ref#:***