sA
shakeelah A
1 reviews | Active since May 2014
13 Jul 2015, 22:13
MTN Airtime Disappearing
I keep recharging my MTN sim but I never have airtime. I do not use the airtime it just disappears. I also have no subscriptions running, I also have internet at home so I do not use my airtime. I keep calling the call centre, they cut my call because their lines are busy. Tonight I called and they have CLOSED the call centre due to whatever!!! ANNOYING, and why the ** is my airtime disappearing. You are *****ing my money!!!
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MTN South Africa's replyOfficial
28 Jul 2015, 11:13Hello Keelah,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On our system it showing that your airtime is mostly used for Internet and banking. Please note that even if the banking is free but MTN charges for connection and the codes that you dial to connect.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Winnie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On our system it showing that your airtime is mostly used for Internet and banking. Please note that even if the banking is free but MTN charges for connection and the codes that you dial to connect.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Winnie
REQ:***
Best regards,
MTN South Africa's reply28 Jul 2015, 11:13
Official
Hello Keelah,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On our system it showing that your airtime is mostly used for Internet and banking. Please note that even if the banking is free but MTN charges for connection and the codes that you dial to connect.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Winnie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On our system it showing that your airtime is mostly used for Internet and banking. Please note that even if the banking is free but MTN charges for connection and the codes that you dial to connect.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Winnie
REQ:***
Best regards,