MTN Airtime Disappearing
<p>Bought a R30 recharge voucher on 25/07/16 just after 19:00 and loaded it onto my Cellphone. The airtime was bought to acquire data. As I still had about 10mb left of the daily data bundle left which was suppose to expire at midnight, I decided not to convert the airtime yet. At 23:27 I get the following SMS </p> <p>"Yello, You have received FREE MTN WoW R200+100MB bonus. R200 can be used for MTN to MTN calls/SMS, 100MB for Internet. Expires today at 23h59. Ts and Cs apply"</p> <p>I immediately checked my airtime and it showed I had R200 airtime left and at 00:00 midnight when the free airtime expired all my airtime was gone. </p> <p>Yello, You have received FREE MTN WoW R200+100MB bonus. R200 can be used for MTN to MTN calls/SMS, 100MB for Internet. Expires today at 23h59. Ts and Cs apply</p> <p>Data Cost 25/07/16 - 147mb</p> <p>Call Cost 25/07/16 - R0,00</p> <p> </p> <p>So where did my R30,00 airtime go</p> <p> </p>
Good Day Leslie Leeuwendaal
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that as per our records on the 25-07-2016 you loaded a 1DAY100MB at 10:24:55 and at 19:20:40 you were left with 8MB of Data. R30.00 of airtime was loaded at 18:59:39 you then had a balance of R30.00 airtime and 8MB of Data, at 23:07:43 your data and airtime were depleted by internet sessions and you received the WOW Bonus airtime. Please note that you were charged from both your data and airtime due to multiple sessions running on your device. The reason the session deducted from both was due to some of the sessions running at the same time. To avoid this from happening you need to log off all your internet sessions, clear your browser tabs and restrict you background data.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
Good Day Leslie Leeuwendaal
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that as per our records on the 25-07-2016 you loaded a 1DAY100MB at 10:24:55 and at 19:20:40 you were left with 8MB of Data. R30.00 of airtime was loaded at 18:59:39 you then had a balance of R30.00 airtime and 8MB of Data, at 23:07:43 your data and airtime were depleted by internet sessions and you received the WOW Bonus airtime. Please note that you were charged from both your data and airtime due to multiple sessions running on your device. The reason the session deducted from both was due to some of the sessions running at the same time. To avoid this from happening you need to log off all your internet sessions, clear your browser tabs and restrict you background data.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********