1 reviews | Active since Sept 2015
Mtn airtime depleted
I have been buying the 1gig and receive the free gig for the past 9 months and its been lasting me almost a month suddenly in the past 3 Months it doesn't, i will suddenly get the depleted sms.what has changed my internet usage is the same I still use the same cellphone with the same apps. I have been seeing alot of complaints on social media which I didn't understand until today when at 3pm I had 1.6 megabytes and at 3:45 I received an sms that my data has depleted, my question is what different apps were running today that weren't running yesterday or the day before because i cant have used a gig in an hour I feel ****** and this is very upsetting and i swear if this continues i will try other networks. Please don't tell me about settings and running apps, Because theres nothing different about today's usage or yesterdays Why didn't I consume a gig yersterday or the day before.
We are truly sorry for the inconvenience caused.
We have now escalated your complaint directly to our Prepaid Department's management team. We've requested them to investigate your data bundle depletion for the last 3 months and to make contact with you on the number provided.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
We are truly sorry for the inconvenience caused.
We have now escalated your complaint directly to our Prepaid Department's management team. We've requested them to investigate your data bundle depletion for the last 3 months and to make contact with you on the number provided.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
