1 reviews | Active since Jul 2013
MTN airtime and data *******
<p>For the past two month, MTN has been systematically *****ling my airtime and data that I load on to my cellphone (S6 edge), Even after I have diasbled auto updates on google play, set all apps to download only on wifi connection, diasbled mobile data connection on the phone, and restricted background data. This settings should ensure that the device doesn't use data at all, when I open the data connection for two minutes, all my data and airtime has been depleted, even though no call were ever made and no active app are opened. MTN has to refund me all my airtime with immediate effect, or this shall be ackowlegded as breach of contract by MTN and Legal action will follow suit. Daily airtime burchases in excess of R100 for it to disapear is unacceptable. At the end of the Contract MTN will no longer have me as a Customer.</p>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have investigated the usage for the data and airtime disappearance.
The system reflect that the data loaded has been used against Internet usage. Once the data has been depleted the airtime will be used further for internet usage while the back end programs is still running.
Suggestion is to load 1GB for the type of device using.
Kind Regards,
Alice van der Merwe
REQ:***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have investigated the usage for the data and airtime disappearance.
The system reflect that the data loaded has been used against Internet usage. Once the data has been depleted the airtime will be used further for internet usage while the back end programs is still running.
Suggestion is to load 1GB for the type of device using.
Kind Regards,
Alice van der Merwe
REQ:***