1 reviews | Active since Aug 2018
MTN airtime and data disappearing!
MTN has been giving me free 50 gig bundles expiring at midnight for like 3 days right. But now I bought data and had airtime left on my phone the next thing both the data and Airtime GONE!
Bunch of ******!
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like to assure you that we are actively working to improve our service levels.
I have tried to call you a few times with no answer. I have also sent you an email, if you could please respond to my email.
Warm Regards
Zenetta P Viljoen
Complaints Management team
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like to assure you that we are actively working to improve our service levels.
I have tried to call you a few times with no answer. I have also sent you an email, if you could please respond to my email.
Warm Regards
Zenetta P Viljoen
Complaints Management team
Best regards,
Good day Yolanda
Thank you for responding to my email. I have credited your number with anytime airtime which will allow you to purchase data again. Please accept our apologies for the inconvenience caused. We aim to please so hence the goodwill credit.
Warm Regards
Zenetta P Viljoen
Complaints management team
Best regards,
Good day Yolanda
Thank you for responding to my email. I have credited your number with anytime airtime which will allow you to purchase data again. Please accept our apologies for the inconvenience caused. We aim to please so hence the goodwill credit.
Warm Regards
Zenetta P Viljoen
Complaints management team
Best regards,
Good day
You are most welcome.
Warm Regards
Zenetta P Viljoen
Best regards,
Good day
You are most welcome.
Warm Regards
Zenetta P Viljoen
Best regards,